Posted on 02/16/2023

Harvest Hills Parents/Guardians,


We have had a great start to hot lunch so far! The students are loving it and we are sure parents and guardians are loving the respite from packing lunches here and there.


Now that we have seen how everything is working, the following changes are being implemented effective IMMEDIATELY.


What do we do if there is inclement weather and buses are canceled?

  • Effective immediately HOT LUNCH WILL BE CANCELED EVERY TIME BUSES ARE CANCELED. LunchBox will automatically credit your account for food ordered that day (takes 3-4 business days to process).
  • This process is in line with other schools in the Bradford area.
  • Parents who are sending students to school when buses are canceled must ensure to send their students with lunch and snacks.

What do we do if there is a school closure on a lunch delivery day?

  • If there is a COMPLETE school closure (example: December 23, 2022), scheduled lunch orders will be canceled. LunchBox will automatically credit your account for food ordered that day (takes 3-4 business days to process).

What do I do if someone is sick or away?

  • The food will be kept in the school fridge for your student for 24 hours ONLY. After 24 hours the food will be discarded in accordance with the Ontario Ministry of Health regulations for Safe Handling of Food. When they return the next day, they must come to the office, and we will give them the lunch from the previous day. Missed lunches will not be heated up by the office or volunteers due to health and safety regulations and Simcoe County District School Board regulations.
  • The second option is that on the day of a student being absent, siblings may go to the absent student’s classroom to pick up the lunch. This must be arranged with the siblings at home BEFORE coming to school.
  • We no longer will have parents/guardians picking items up when their students are absent, we do not have the staff to facilitate this process.
  • There are no refunds for last minute absences as this is a fundraising endeavour, LunchBox provides a 2 day cancellation option.


And just a reminder of the following:


      What is the lunch ordering deadline?

  • The lunch ordering deadline is Sunday at 12 PM ET (noon) for the upcoming delivery week. New lunch orders cannot be added after the scheduled deadline. Parents/guardians have the flexibility to order week to week or for any number of weeks in advance.

Can parents/guardians cancel an order after it has been placed?

  • Orders may be canceled up to two days before the scheduled delivery day. Please check the Parent/Guardian FAQs on the LunchBox website for instructions that explain how a parent/guardian may cancel an order. School users (main office) and food vendors do not have access to cancel an order on behalf of a parent/guardian. 

When an order is canceled, is a credit applied to the parent/guardian’s Lunchbox account?

  • A credit will be applied to the Lunchbox account of the parent/guardian for all canceled orders. The parent/guardian’s credit will automatically apply against their next order at the time of check out.

Can a parent/guardian get a refund for a canceled order instead of a credit back to their account?

  • Yes, if a parent/guardian prefers to receive a refund, they can request to have the money for a canceled order returned to their payment card. Please check the Parent/Guardian FAQs on the LunchBox website for instructions that explain how a parent/guardian can request a refund.

What happens if there is an issue with a lunch order and we find out the next day or later?

  • If there is an issue regarding an order, it must be communicated to the Lunchbox Team directly for assistance with Lunchbox concerns within 5 days of the scheduled delivery to proceed with an investigation. To ensure a prompt resolution, we encourage concerns about a scheduled order to be shared with the Lunchbox Team directly within 24 hours of the delivery by emailing [email protected] or at 1-877-426-6860.


Harvest Hill Public School